What is a Non-Realtime Company?
It is a shipping company that is not connected in real time with our servers. If you choose to book with an offline company, our system will record your request and our operators will take care of contacting the company to issue your ticket. Reservation requests are processed as soon as possible if they are submitted during the opening hours of our center, which means that the entire process can take less than 30 minutes and up to a maximum of 24 hours. All our responses will be sent via e-mail from our operators. If you have opted for a payment by credit card or Pay Pal you will not be charged of any amount until your ticket will be issued.
How can I pay the tickets?
You can pay the amount of your trip by bank transfer, Pay pal or by credit card (the web-site is watched over by Secure site certificate). The payment conditions are at the end of data insertion.
Till when can i book?
If it is Saturday, Sunday bookings cannot be made for offline companies such as: Caremar, Interisole, Balearia, SNCM, Fjordline, Irish Ferries, Corsica Maritima, Smyril, Liberty Lines, Laziomar Tallink Siljia, Venezia Lines, Virtu Ferries, and Viking line. For the above mentioned companies, requests cannot be made the night before for the next day's departure early in the morning. For all other companies, reservations can be made 24 / 24h with payment by credit card, pay pal and online bank transfer. This type of booking does not require operator control. All bookings for off-line companies must be verified and re-checked by an operator to avoid inaccuracies in the entries made online at the time of your booking.
Age to put in the booking.
Age to put in the booking. It is important to put the age of each passenger. The exact age is important because it allows the system to calculate exactly the tarifs of the trip according to the several age-limits provided by the ferry-copmpanies. The client must put the exact age of the passengers at the time of the departure trip, for example date of birth 20. 06. 1990, begin of the trip on 15. 07. 2003, age to be put 13 years old.
Plate number of your car
If you don`t know the number plate of your car at the moment of reservation, you can either insert in the field "RENTAL" or "NA"- for not available. If you click on the button "Plate ... rental car?" the field will be automatically fill it out.
How You will receicve your ticket
Ticket will be send by email.
On our system it is not possible to book any type of commercial vehicle, this possibility is only delegated to the call center that will be able to verify if for the Company of your interest it can be booked via ferriesonline.com.
Booking requests are processed as soon as possible if sent during the opening time of our center, this means that they can spend less than 30 minutes and up to a maximum of 24 hours. All our answers will be sent by e-mail from our operators. For the "Buy direct" companies, the ticket issue is immediate if you opt for a payment by credit card, Pay pal and online bank transfer through the circuits available on the site.
pets on board
All ships are allowed access to pets friends They are not allowed to enter in the restaurant rooms, coach seats rooms and cabins. There are many companies that offer cabins for pets, we invite you to select the type of cabins that are equipped for dogs and cats. If it is not available, the cabin can be requested to our reservation center by contacting us during the opening hours at 050754492. For all the other companies the accommodation will be in the board kennel in the special cages. It is not possible to leave the animals in the car during the crossing.
different passengers to book on return trip
On our online system can not book a number of persons / vehicles different between the outward and return, we will you proceed with two separate reservations.
The site is secure? the information on my credit card and personal details are protected? use the Visa or Mastercard secure code?
Looking for the best online site to purchase the ferry ticket for your vacation? Did you find the site you were looking for. Ferriesonline.com is a secure site, protected by Alpha company specializing in information security for e-commerce site. The credit card transactions using Banca Sella are certified "secure code" is a security service that protects the cardholder against any unauthorized transactions online. The activation procedures will vary based on the issuer of your card and in general consist in choosing a password for use in Internet shopping. We encourage you to contact customer service or contact your bank to its subsidiary reference. If you have forgotten your code "secure code" Visa or Mastercar, please contact the customer service of your bank or check with your branch of reference.
BOOKING FEE AND ADDITIONAL COSTS
The remuneration paid to the ferriesonline.com and its variants in language, under the heading reservation rights, refers as compensation received for the booking service made and paid directly by the customers and which concerns the remuneration of an intermediation service deriving from a mandate report not subject to any refund in case of withdrawal. The accessory costs, if present, are not refundable in case of withdrawal.
Timetables for Grandi Navi Veloci ferries
Bari-Durres journey time 8h 45 min Civitavecchia-Palermo Travel time: 14h Civitavecchia-Termini Imerese: 14h Civitavecchia-Tunis (stopover in Palermo) Travel time: 26h 30min Tunis-Civitavecchia (stopover in Palermo) Travel time: 32h Civitavecchia-Termini Imerese Travel time: 14h Genoa-Porto Torres Travel time: 11h 30min Genoa-Palermo Travel time: 19h 30 min Genoa-Barcelona Travel time: 18h Genoa-Tunis Travel time: 22h 30 min Genoa-Tangier (Barcelona airport) Travel time: 49h 30min Naples-Palermo Travel time: 10h Palermo-Tunis Travel time: 9h 30 min Tunis-Palermo Travel time 9h 30 min Tangier-Genoa Travel time: 52h Tangier-Genoa (stopover in Barcelona - Saturday): 48h Barcelona-Tangier Travel time 26h Tangier – Barcelona (Mon-Wed) Travel time: 31h Tangier-Barcelona (Saturday) Travel time: 26h Sète-Nador (evening departures) Travel time: 36h Sète-Tangier (Barcelona airport) Travel time: 37h Tangier-Sète (direct) Travel time: 37h Sète-Nador (direct) Travel time: 33h Nador-Sete (stopover in Tangier) Travel time 58 h
refunds for late ship arrival/departure
REFUNDS. Refunds must be requested by registered mail always and only to the shipping company according to the passenger's rights (European regulation 1177/2010) using the appropriate form prepared by the Company (if prepared): - in situations of delayed arrival or cancellation of the journey exceeds 90 minutes: reimbursement or re-protection guarantee, adequate assistance (which includes snacks, meals, drinks or sooner hotel accommodation with financial coverage up to 80 euros per night for a maximum of 3 nights). In case of delay on arrival or cancellation of the trip: compensation between 25 and 50% of the ticket price of the delayed or canceled journey. the Minimum 25% reimbursement is granted if the ship has a delay of at least three hours in a regular scheduled service that takes between 8 and 24 hours of travel. If the delay exceeds double the indicated time by three hours, the reimbursement rises to 50% of the ticket price. the financial compensation is made within one month of the presentation of the relevant application. The financial compensation can be made through vouchers or other services if the conditions are flexible, in particular as regards the period of validity and the destination. The financial compensation is made at the request of the passenger. The financial compensation granted to the ticket price is not subject to deductions of costs related to the financial transaction such as taxes, telephone charges or stamp duties. The carrier may set a minimum threshold below which no reimbursement takes place and which cannot exceed 6.00 euros. The reimbursement provisions are without prejudice to the right of passengers to apply to the courts for reimbursements related to losses due to cancellation or delays in transport services. Specific assistance must be granted to disabled people or those with reduced mobility both on the port term and on board the ship.
I seem to have performed well the reservation and payment online, but I have not received any reply. What can I do?
It is necessary to contact the call center at 050754492 or send an e-mail to support@ferrioesonline.com, reporting the reservation number indicated at the time of online confirmation and the surname of the passenger. An operator will provide information on the status of the reservation and, if this has been done correctly, will send the tickets by e-mail to the address indicated during booking. Otherwise, the operator will make the reservation again or contact you to solve the problem. In the closing days all the reports that will be received only by e-mail to support@ferriesonline.com will be checked by our staff during the day that will proceed as indicated above with the check of the status of the reservation, sending the ticket by e-mail or in case of problems to contact you to solve the problem. The reports sent by e-mail during the night will be screened the next morning.
Identity document requested during the booking process
In the purchase phase it is necessary to insert the identity document. For those who do not have it at the moment of reservation can insert a fictitious number of documents in the required field: i.e. "identity card" insert number 0 and expiration date 31/12/2019 . Then you must inform us of the document number and its expiry date.
FERRIESONLINE.COM GENERAL CONDITIONS
FERRIESONLINE.COM GENERAL CONDITIONS The service is managed by Forti Viaggi F. & F. Ltd., acting as agent (broker) of the Companies mentioned and carrying out this function directly or indirectly. OFFICES OPENING HOURS As per our Homepage on www.ferriesonline.com The answers with the amount / availability will be sent by e-mail as soon as possible. Clearly everything is expressed in function to the observed opening hours of our offices. The service is not subject to Decree Law No 22/05/1999 185 in respect of distance contracts, as per Article 7 - paragraph b) "Exclusion", "No contract for the supply of services related to housing, transport, catering, leisure, when at the conclusion of contract, the supplier undertakes to provide these services on a specific date or within a specific period. " SCHEDULES AND FARES The ticket prices are official and are released by the Ferry Companies. They are calculated directly on the Companies` reservation program or/and website. In the quality of Travel agents, Forti Viaggi cannot increase in any way the Ferry Companies` official rates. But, Forti Viaggi charges a fee for each booked route and an administrative fee that could vary depending on the performance of the costs incurred. However, the Ferry Companies may change the rates and schedules any time with no advance notice due to an increase of demand. In case the estimate does not coincide with actual prices, the client will be notified before issuing the ticket. SPECIAL RATES For your interest Forti Viaggi/Ferriesonline.com is authorized to apply the best available rate at the time of the ticket, even if the application of those same rates particularly low, would lead to the inability of later changes and / or cancellation of the ticket. RESERVATION The submission of the reservation request implies having read and accept the rules and conditions of carriage of both the shipping company and Forti Viaggi/Ferriesonline.com. Booking is contemporaneous to the issue of the ticket. Therefore, the issue of the ticket is finalized ONLY after receiving the payment (fax copy of payment by money order / bank wire and the user has to verify the receipt of the fax) or credit card number, if everything is still available (otherwise the amount paid will be refunded). The procedure described above has to be applied to all companies identified by the logo "Offline" or for companies that are not linked in real-time with our reservation system. For companies with real-time acquisition, payment by credit card will result in the automatic purchase of the ticket, with forwarding an e- mail to the address provided, within a few minutes from the time of the transaction. You will also receive an email from the Bank confirming the payment . For purchases made with payment through wire transfer or money order, the purchase will be made upon receipt of payment only by an operator of Forti Viaggi/Ferriesonline.com and only if availability or price is not changed meanwhile. In this case, the ticket will be sent by e-mail, unless otherwise indicated, only at the moment the money transfer will be credited on our Bank account or we will receive the money order in original. If the availability or price is no longer the same of what quoted online you will receive a new estimate that could be accepted or rejected, with the reimbursement of any sum paid without any deduction . ONLY in the case you would like to receive the tickets by e-mail and pay through credit card, reservations` request are accepted within the morning of the day you plan to leave (except Saturday, Sunday, and Italian holidays). The tickets sent by e-mail are E-TICKETS which must be shown at the port following the normal check-in procedure. If you prefer receiving the tickets by express courier, reservations are accepted not further than 4 days prior to departure. The documents requested at the port of embarkation are the following: - Identification card for each passenger (ID or Passport); - Tickets - Company`s policy (which will be included with the tickets.) In case all of the above documents are not shown at the port of embarkation, the Ferry Company may require the issue of a new ticket and Forti Viaggi will not be held responsible. As soon as you receive the tickets, make sure that everything is correct. In case you notice any error, please be free to contact us immediately so we can be able to adjust the mistake within brief time. PAYMENTS For just having quote and availability, it is sufficient to perform the simulation on-line or contact our reservation center. Payment can be made either by credit card, by money order or by bank transfer. - Credit Card: specify the holder`s full name, the credit card number and expiration date. Payment through credit card reduces the processing time. After comparing the details on your request with the company`s actual schedule and rates and they coincide, the booking will occur immediately as soon as we withdraw the total amount due (cost of the ticket + booking fees + administrative expenses, which can vary up to a maximum of 2% -minimum 6.00 Euro- such as costs incurred for the management of the reservation) from your credit card with a maximum difference of 5 Euros due to new port tax or difference on the real cost. ATTENTION: The amount of this order will be charged to your credit card only after verification of the availability of the requested service. Until then the order request cannot be considered as a final confirmation of booking. Otherwise, no amount will be charged and you will be informed of the change / cancellation of the order (offline purchase). If you do not wish to enter the number of credit card you can advise us by phone or fax after you have received a reply (via e-mail) with the availability and price. The numbers will be provided in our response. If you wish to pay by bank transfer (bank fees charged to the customer - to be added 3.00 Euros as bank fees) or money order (ORDINARY ONE ONLY - 3.00 Euros will be added as fees) simply select the tab booking and in our first response we will be send you all the information needed to make the payment, which must however be made only after the response of an operator. Reservation will be finalized upon receipt of a confirmation message ONLY. The automatic forwarding of the reservation request does not imply an automatic seat assignment and needs to be confirmed by one of our operators subject to availability. If paying by bank transfer the ticket will be sent after verification of credit on our account only. In case of payment by money order your ticket will be sent when we receive the money order in original in our office only. NO EXCEPTIONS. Under 5 days from the date of departure (7 days for weekends or holidays), reservations will be accepted with payment by credit card only. ATTENTION: PAYMENT BY CREDIT CARD WILL BE ACCEPTED ONLY IF THE HOLDER OF THE CARD IS ONE OF THE PASSENGERS. OTHERWISE THE RESERVATION HAS TO BE PAID BY BANK TRANSFER OR MONEY ORDER. Depending on the shipping company selected and / or date of departure and in order to proceed with the reservation and to charge the total amount on the credit card entered, you will be asked to charge your credit card directly clicking on a link related to our bank. ATTENTION: clicking on the "NEXT" button in the final screen called "booking", entails the obligation of payment. FORWARDING TICKETS Tickets can be sent either by e-mail or by fax . Tickets will be sent via e-tkt-mail (attach file or link that you have to open, print and present at the embarkation office 1 or 3 hours prior to departure depending on the company as per the general conditions) for almost all the companies on our website, with the exception of those companies that require tickets by express courier. Estimated delivery time for tickets sent by express courier service: from a minimum of 2 days up to 7 days depending if the delivery must take place in the city, the suburb or in the smaller islands . Delivery times do not include the re-delivery for a wrong address or for the absence of the person. LUGGAGE The luggage travels to the customer`s own risk and any loss / damage will not be charged with the responsibility of Forti Viaggi/Ferriesonine.com The ferry company should always be contacted as is the only one that will respond according to its own rules of transportation for passengers, vehicles and goods transported. ANY PRINTED PAGE OR SCREEN OF THE WEBSITE DOES NOT CONSTITUTE TRAVEL DOCUMENT OR RESERVATION FOR ANY SHIPPING COMPANY. CANCELLATION / VARIATION Any type of cancellation or change will not be made by telephone, but in writing to our e-mail or by fax at info@fortiviaggi.com 050754402 ONLY. REQUEST FOR CANCELLATION / CHANGE MADE BY PHONE IS NOT VALID IN ANY CASE. Failure to comply with the above procedure will not be entitled to a refund of tickets. For a claim of refund / change not made on our offices` opening hours/days directly the shipping company has to be contacted. The request for cancellation requires the knowledge to accept the rules and conditions of carriage of both the shipping company and Forti Viaggi / Ferriesonline.com; will be then directly processed without any further communication from our office till the confirmation of cancellation with the relevant penalties that will be deducted from the refund. In case of variation (if provided by the general conditions of the specific Ferry Company) will be charged, in addition to the penalties of the company chosen, 40.00 Euros as agency fees + administrative fees which can vary up to a maximum of 2% (minimum 6.00 Euro). The cancellation of tickets already issued will be allowed if provided for by the general conditions of the specific shipping company only and will be subject, in addition to the penalties of the Company, to the penalty of Forti Viaggi/Ferriesonline.com 15% of the cost of the ticket (minimum 20, 00 Euros) + administrative fee of 1 Euro for reimbursement on credit card. BOOKING FEES, ADMINISTRATIVE FEES OR ANY SHIPPING COST OF THE TICKET WILL NOT BE REFUND IN ANY CASE. REFUNDS ON CREDIT CARD The bank issuing the credit card could not immediately restore the limit card the amount previously authorized and subsequently deleted from Ferriesonline.com F & F Srl, making the unavailability of this that amount on the credit card for several days. The client only, as the only person charged to be in contact with the Financial Institution (Bank) may request the early restoration of the ceiling of the credit card used for the booking request. Recovery times of the credit limit on the credit card may vary and are at the discretion of the Bank issuing the card, following the notification by operators of Banca Sella of the cancellation of the payment. BANK TRANSFER REFUNDS If you pay more than the actual cost of booking (including fees), reimbursement of the difference will be made only after the payment will be credited to our account, in a period of not more than 15 working days . In case of cancellation / change of the reservation, a refund will be made only after the actual refund from the shipping company to our agency, a period that can vary from company to company. AFTER THE TICKETS ARE MAILED, FORTI VIAGGI WILL NOT BE HELD RESPONSIBLE IN CASE YOU DO NOT RECEIVE ALL THE DOCUMENTS. AFTER SALES SERVICE In case of need you can contact our call center at n. 050754492 during opening hours. Alternatively, you can contact us by e-mail at info@fortiviaggi.com, sending a fax to +39.050754402 or by consulting the FAQ section on our website where you may find the answer to your problems. All requests for assistance received by e-mail or fax not in opening hours will be processed on the reopening of the office. For urgent cases, you can always contact the Ferry Company for which you purchased your ticket. WARNING: FOR THOSE BOOKED ON INTERNATIONAL JOURNEYS, AT THE EMBARKATION ALL PASSENGERS MUST HAVE A VALID DOCUMENT (IDENTITY CARD OR PASSPORT IF REQUIRED). THE DRIVING LICENSE IS NOT A DOCUMENT VALID FOR FOREIGN TRAVEL. Thank you and have a Good Journey!!