Ferriesonline.com - Frequently asked questions

What is a Non-Realtime Company?

It is a shipping company that is not connected in real time with our servers. If you choose to book with an offline company, our system will record your request and our operators will take care of contacting the company to issue your ticket. Reservation requests are processed as soon as possible if they are submitted during the opening hours of our center, which means that the entire process can take less than 30 minutes and up to a maximum of 24 hours. All our responses will be sent via e-mail from our operators. If you have opted for a payment by credit card or Pay Pal you will not be charged of any amount until your ticket will be issued.

How can I pay the tickets?

You can pay the amount of your trip by bank transfer, Pay pal or by credit card (the web-site is watched over by Secure site certificate). The payment conditions are at the end of data insertion.

Till when can i book?

If it is Saturday, Sunday bookings cannot be made for offline companies such as: Caremar, Interisole, Balearia, SNCM, Fjordline, Irish Ferries, Corsica Maritima, Smyril, Liberty Lines, Laziomar Tallink Siljia, Venezia Lines, Virtu Ferries, and Viking line. For the above mentioned companies, requests cannot be made the night before for the next day's departure early in the morning. For all other companies, reservations can be made 24 / 24h with payment by credit card, pay pal and online bank transfer. This type of booking does not require operator control. All bookings for off-line companies must be verified and re-checked by an operator to avoid inaccuracies in the entries made online at the time of your booking.

Age to be indicated when booking

Age to be indicated when booking. It is important to enter the age of each passenger. The exact age is important because it allows the system to calculate exactly the fees according to the age ranges provided by each company. according to the age ranges provided by each individual company. By age we mean the years already completed at the time of the outward journey. E.g. born 20.06.1990 travel on 15.07.2003, age to be indicated years 13. For children under one year indicate years 0.

Plate number of your car

If you don't know the plate number of your car at the moment of reservation, you can either insert in the field "RENTAL" or "NA"- for not available. If you click on the button "Plate ... rental car?" the field will be automatically completed.

How You will receicve your ticket

Ticket will be send by email.

Can I book a commercial vehicle?

On our system it is not possible to book any type of commercial vehicle, this possibility is only left to the call centre which will be able to check if the company you are interested in can be booked through Ferriesonline.com.

What are the booking confirmation times?

Booking requests are processed as soon as possible if sent during the opening time of our center, this means that they can last less than 30 minutes and up to a maximum of 24 hours. All our communications will be sent by e-mail from our operators. For the "Buy direct" companies, the ticket is issued immediately if you choose to pay by credit card or PayPal.

Pets on board

On all ships, pets are allowed on board, but there are some prohibitions: they are not allowed to enter in the restaurant rooms, coach seats rooms and cabins. There are many companies that offer cabins for pets, we invite you to select the type of cabins that are equipped for dogs and cats. If it is not available, the cabin can be requested through our reservation center by contacting us during the opening hours at (+39) 050754492. For all other companies, accommodation will take place in the on-board kennels in the appropriate cages. It is not possible to leave the animals in the car during the crossing.

If I have a different number of people/vehicles on the outward and return journey?

On our online system it is not possible to book a different number of persons/vehicles between the outward and return journey, you will have to make two separate bookings.

The site is secure? The information on my credit card and personal details are protected? Use the Visa or Mastercard secure code?

Looking for the best online site to purchase the ferry ticket for your vacation? Did you find the site you were looking for. Ferriesonline.com is a secure site, protected by Alpha, company specializing in information security for e-commerce site. redit card transactions are carried out using Banca Sella with "secure code" certification, a security service that protects the cardholder against any unauthorised online transactions. Activation procedures vary depending on the card issuer and generally consist of choosing a password to be used for Internet purchases. We therefore invite you to contact your bank`s customer service department or your local branch. If you have forgotten your Visa or Mastercard "secure code", please contact your bank`s customer service department or contact your reference branch.

Booking fees and ancillary costs

The commission paid to Ferriesonline.com under the heading "booking fees" refers to the fee received for the administrative costs of managing the booking. Since this is remuneration for an intermediary service, it is not subject to any reimbursement in the event of cancellation, even following an adjustment or cancellation made by the company. Also additional costs, if present, e.g. cancellation guarantee, are not refundable in the event of cancellation. It follows that the refund will only be calculated on the portion of the ticket.

Refunds for late ship arrival/departure

Refunds must be requested by registered mail always and only to the shipping company according to the passenger's rights (European regulation 1177/2010) using the appropriate form prepared by the Company (if prepared): - in situations of delayed arrival or cancellation of the journey exceeds 90 minutes: reimbursement or re-protection guarantee, adequate assistance (which includes snacks, meals, drinks or sooner hotel accommodation with financial coverage up to 80 euros per night for a maximum of 3 nights). In case of delay on arrival or cancellation of the trip: compensation between 25 and 50% of the ticket price of the delayed or canceled journey. the Minimum 25% reimbursement is granted if the ship has a delay of at least three hours in a regular scheduled service that takes between 8 and 24 hours of travel. If the delay exceeds double the indicated time by three hours, the reimbursement rises to 50% of the ticket price. the financial compensation is made within one month of the presentation of the relevant application. The financial compensation can be made through vouchers or other services if the conditions are flexible, in particular as regards the period of validity and the destination. The financial compensation is made at the request of the passenger. The financial compensation granted to the ticket price is not subject to deductions of costs related to the financial transaction such as taxes, telephone charges or stamp duties. The carrier may set a minimum threshold below which no reimbursement takes place and which cannot exceed 6.00 euros. The reimbursement provisions are without prejudice to the right of passengers to apply to the courts for reimbursements related to losses due to cancellation or delays in transport services. Specific assistance must be granted to disabled people or those with reduced mobility both on the port term and on board the ship.

I seem to have performed well the reservation and payment online, but I have not received any reply. What can I do?

It is necessary to contact the call center on +44 2039208935 or send an e-mail to support@ferrioesonline.com, reporting the reservation number indicated at the time of online confirmation and the surname of the passenger. An operator will provide you with information on the status of the reservation and, if this has been made correctly, will send you the tickets by e-mail to the e-mail address indicated during the booking process. Otherwise, the operator will re-book or contact you to resolve the problem. On closing days, all reports that will be sent exclusively via e-mail to support@ferrioesonline.com will be verified by our staff during the day as indicated above, proceeding with checking the status of the reservation, sending the ticket by e-mail or in case of problems by contacting the customer to solve the problem. Reports sent by e-mail during the night will be examined the next morning.

Identity document requested during the booking process

In the purchase phase it is necessary to insert the identity document. For those who do not have it at the moment of reservation can insert a fictitious number of documents in the required field: i.e. "identity card" insert number 0 and expiration date 31/12/2023 . Then you must inform us of the document number and its expiry date.

Installment Payments with Klarna - Legal Conditions

Terms of Payment in 3 installments The following Terms apply between Klarna Bank AB (publ) ("Klarna" or "we") and you who wish to purchase through a smoooth payment experience. If you choose this payment option, you accept these Terms. How it works When paying, use a valid debit or credit card in your name. You must be at least 18 years old, a resident of Italy and able to enter into a legally binding contract. The first payment is debited when the seller confirms your order (usually on the date of dispatch) or at the time of the order itself, while the next 2 payments are debited automatically 30 and 60 days after the initial payment. We will notify you electronically of the due dates, which can be viewed in the Klarna app. With Pay in 3 instalments there are no interest costs or fees if you stick to your automatic payment schedule. In case of late payment, we may charge late fees. In case of non-payment, the instalment amount will be added to the next instalment together with any late fees. If you cancel your purchase or return your items, we will automatically waive the amount due (as soon as this has been confirmed by the seller). If you return an order that has already been paid for, we will refund the full amount. If you have any questions about the quality or shipment of your order, please contact the seller from whom you made your purchase. Your card issuer may charge interest or fees, depending on the contract you have concluded. If you have questions about these charges, please contact your card issuer. You authorise us to charge your card for the two remaining payments on the respective due dates without further notice. In the event that the seller does not create the payment for the total order at the same time, we may create a different Pay in 3 instalments order for each payment created by the seller. Each of these parts of the order will have its own due date depending on when the seller has confirmed that specific part of the order. This situation may occur if a shop does not ship all the items of an order at the same time. What else do I need to know? Cards accepted and storage of card details. The card used must be valid and in your name. The possibility to pay with this payment method is at our discretion. We may limit the types of cards we accept at our discretion. If a card type is not accepted, we will let you know before you complete your purchase. We accept most credit and debit cards that are not expiring. If a card is accepted, we will authorise the first payment at the time of purchase. This amount will not be charged until the seller confirms the order, but the card issuer may restrict access to the authorised amount while payment is pending. If your card is blocked, you will have to settle all remaining payments when we ask you to do so. If your card details change between the time of purchase and final payment, you agree to notify Klarna of your updated card details. Klarna will provide you with an online system to communicate these updates. If you do not provide updated data, you authorize Klarna to obtain it from the card issuer, if possible. Failure to provide updated data may result in late fees being charged. You authorize us to store your card details on our systems. We will use this information to authorise future payments under these Terms. We may also use this information to conveniently pre-fill your card details for future purchases unless you disable this facility. You can manage cards and details online. In the event that Klarna obtains updated card details from your card issuer, you agree that we may store this updated data on our systems. Late payment. If we are unable to charge your selected payment method for the amount due by the due date, we will notify you and offer you a courtesy period of 2-7 business days so that you can update the payment method or ensure that sufficient funds are available on the selected card. If you update the card, we may attempt immediate collection of the overdue payment. Otherwise, we will attempt to charge the original card again after the 2-7 day period. It is important that you ensure that sufficient funds are available to complete the payment by the due dates. If we fail to charge the second instalment during the courtesy period, we will transfer the unpaid amount to the next and final instalment, including a late fee for non-payment. If you fail to make a payment by the end of the courtesy period, you will be in default and, among other rights we have, we may charge you a late fee of: i) three (3) Euro per instalment if the total value of the order is less than 100 Euro, ii) five (5) Euro per instalment if the total value of the order is between 100 and 199.99 Euro, iii) eight (8) Euro per instalment if the total value of the order is 200 Euro or more, or the maximum amount permitted by applicable law, whichever is lower. If you fail to make the payments due, you may not be able to use the Service in the future. We may continue to attempt to collect past due payments that are currently due on the next due dates. If we are unable to collect the outstanding amount on the third instalment, we may request it in the form of an invoice for immediate payment or follow our debt collection procedures in which you will have to pay all reasonable costs incurred by Klarna and/or the debt collection agency. Access to credit reports, identity verification and reporting. When you apply to use this payment method, Klarna will verify your identity. Identity verification is done in order to comply with anti-money laundering and anti-terrorism requirements and to prevent fraud. You will need to provide Klarna with the information and documentation necessary to verify your identity. We may also check the information you provide against third party databases. We may perform a credit search on you at a credit reference agency. This search may affect your credit score and your chances of obtaining credit in the future. If you cannot access Pay in 3 installments based on the result of this database search, we will notify you. We may validate your card and request authorisation from your card issuer. In this case, no entry will appear on your credit report. Late payments, missed payments or other defaults on your purchase may be forwarded to the credit agency and reported on your credit report; this may affect your credit score. Early repayment and returns. You may pay any outstanding balance at any time and we will not charge you any fees. If you cancel your purchase, we will cancel all remaining payments and refund any amounts we have taken from your card. Any returns or partial refunds attributed to your purchase will reduce the balance due, but will not count as payment. You must continue to make payments on the scheduled due dates until the balance is paid in full. If you have an active balance, you authorise us to credit the balance to your card or any other card registered under your name. Management of our rights and obligations. We may assign or novate to any person or entity or otherwise deal in any manner with any of our rights, remedies, powers, duties, obligations or interests under this Agreement and you consent to the assignment or novation of this Agreement. Default. You will be in default if: (a) you fail to make any payment by the due date, after one or more applicable courtesy periods; (b) you provide us with false, misleading or incorrect information; or (c) you violate or fail to comply with any provision in the terms of the payment method. If you are in default, or subject to bankruptcy or insolvency proceedings, Klarna may: (a) immediately charge the balance due, including late fees, on your Pay in 3 installment purchase, using any card you have on record or via a separate invoice; (b) employ a collection agency to receive payment, and you will be responsible for paying all reasonable costs (including legal fees) incurred by Klarna and/or the collection agency; and (c) report the default information to the credit agencies. Our use of your personal data Klarna processes your personal data in order to fulfil our obligations under this Agreement and for the additional purposes set out in our Privacy Policy. The Privacy Policy is available here and on our website and by using Klarna's services, you confirm that you have read this Privacy Policy. We process your personal data, for example, to identify you and for the purposes of customer analysis, credit ratings, marketing and business development. We may transfer your data to selected partners (such as credit agencies), who may be based outside the EU/EEA. Further information about our data sharing, your rights regarding your data, how you can contact us with questions or how to file a complaint with an authority can be found in our Privacy Policy. Complaints For complaints about the Klarna Services, the information provided on https://www.klarna.com/it/ applies. If you have a complaint against Klarna, you can submit it to Klarna's complaints department by regular mail to Klarna, Sveavägen 46, 111 34 Stockholm, or by e-mail to service@klarna.com.it. We will try to resolve your complaint as soon as possible and in any case within 14 days. If we are unable to resolve your complaint, or you are dissatisfied with Klarna's response, or you have not received a response within the aforementioned period, you may choose from the following alternatives to pursue your complaint apply to the Italian Banking and Financial Arbitrator (Arbitro Bancario Finanziario or "ABF"). In short, the ABF is an alternative dispute resolution (ADR) system that is often used by customers in Italy because it is generally faster and cheaper than the court. If you are not satisfied with the decision of the ABF or if Klarna does not abide by the decision in your favour, you can still go to court. For more information about the ABF you can go to www.arbitrobancariofinanziario.it or ask at the Bank of Italy or Klarna branches; you can go to the ordinary Court as an alternative to the above, but you will first be obliged to activate a compulsory mediation procedure at the Italian banking mediator (Conciliatore Bancario Finanziario or "CBF"). For more information on the CBF, you can consult the website www.conciliatorebancario.it; or one of the other available mediation bodies, specialised in banking and financial matters, registered in the appropriate register kept by the Ministry of Justice. Applicable law and jurisdiction To the extent required by applicable law, our contractual relationship with you arising from this payment method shall be governed by Italian law. Any disputes arising out of or in connection with this payment method shall be subject to the courts of your domicile. Language Our communications with you, as well as documents arising from our relationship, will be conducted in Italian or English. Klarna Klarna Bank AB (publ) is a company under Swedish law and is registered in the Swedish Commercial Register. Its company number is 556737-0431. Klarna Bank AB (publ) is authorised by Finansinspektionen (the Swedish Financial Supervisory Authority) to provide financial services in Italy. For more information about Klarna, please visit: https://www.klarna.com/it/ Customer declaration By accepting these terms, you hereby confirm and specifically agree to the following sections of these Terms, which have been pre-contractually described by Klarna and the effects of which you have had the opportunity to evaluate, including in relation to the consents above: Late Payment, Management of our rights and obligations and Default. Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, org nr: 556737-0431

FERRIESONLINE.COM GENERAL CONDITIONS

TERM AND CONDITIONS The service is managed by Ferriesonline.com di F. & F. Srl, as agent of the indicated Companies and is carried out exclusively as intermediaries between the User and the Company.
CONDITIONS OF RESERVATION The following terms and conditions apply to all of our booking services provided through this site, whether used online, through any mobile device, by email or by telephone. Please read the terms carefully before making a reservation. In the event that the User does not want to accept, in whole or in part, the conditions of Ferriesonline.com, he will not be able to use our services. The forwarding of the booking request presupposes the acknowledgment and acceptance of the regulation and the conditions of sale and transport of the chosen shipping company.
RESERVATION It is possible to book on the website or by telephone at the times indicated on the Homepage. The answers with the relative amount / availability will be sent by e-mail as soon as possible. Clearly, everything expressed is respected according to the opening hours of our offices. The service offered is not subject to the Law Decree 22/05/1999 n. 185 concerning distance contracts, as per Art. 7 - paragraph b) "Exclusions": "To contracts for the supply of services relating to accommodation, transport, catering, leisure, when at the time of the conclusion of the contract, the supplier undertakes to provide these services on a specific date or in a predetermined period ". The booking system allows you to change any errors before sending the request. Therefore, please check the accuracy of the data provided. Special requests such as PMR assistance, must be communicated first in order to verify that the chosen trip meets your needs. In the event that a vehicle is included in the booking as a private car, but in reality it turns out to be a commercial vehicle, the User will be charged the full rate by the Company and / or the transport may be refused without any refund. The baggage travels at the risk of the customer and any loss / damage cannot be attributed to the responsibility of Ferriesonline.com. The shipping company must always be contacted and will respond according to its own transport regulations for passengers, vehicles and goods transported. The booking is contextual to the ticket issue, therefore the booking and the ticket issue can be made ONLY upon receipt of the payment (a copy of the payment by e-mail or fax is required, with care of the User in verifying receipt of what has been sent) or receipt of the credit card number, subject to availability (otherwise the amount paid will be refunded). The forwarding of the booking request does not imply the automatic assignment of the seat which must be confirmed by one of our operators subject to availability. The procedure described above applies to all companies marked with the "Offline" logo or to companies that are not connected in real time with our system. For Companies with real-time purchases, payment by credit card or other direct forms will result in the automatic purchase of the ticket, with forwarding via SMS and via e-mail to the e-mail address indicated within a few minutes time of the transaction. An email will also be sent from the Bank certifying the payment. For purchases made with bank transfer payment methods, the ticket will be issued only upon receipt of the payment accountant. In this case, the ticket will be sent to you by e-mail, unless otherwise indicated, only after the bank transfer has been credited to the account. If the situation of availability or price is no longer identical to that of the online quote, our Operators will propose an alternative through a new quote, which the customer can accept or reject. In case of non-acceptance, a refund of any amount paid will be made and without any deduction. ONLY reservations with immediate payment are accepted until the morning of the day of departure (Saturday / Sunday and holidays excluded). Tickets received in the form of tkt e-mail, must be presented at boarding for the normal check-in procedures. Those who show up without or partially provided with travel documentation will be asked, directly by the Shipping Company, to pay the ticket again. No responsibility can be attributed to Ferriesonline.com in case of failure or partial presentation of the travel documents upon boarding. Tickets must be checked IMMEDIATELY by the customer upon receipt and any inaccuracies or errors must be communicated urgently to Ferriesonline.com by e-mail. ANY PAGE PRINTED FROM THE INTERNET SITE SCREENS DOES NOT CONSTITUTE A TRANSPORT DOCUMENT OR A BOOKING CONFIRMATION FOR ANY SHIPPING COMPANY. It is the User's obligation to inquire with the competent Authorities on the provisions adopted by the Government regarding COVID-19, on the documents necessary to make the trip and on the local provisions relating to the stay on the booked destination (limitations or prohibitions of disembarkation and / or circulation of vehicles provided for by municipal ordinances or by the laws in force). Ferriesonline.com will therefore not be responsible for failure to meet the requirements required by local authorities. ATTENTION: ON BOARDING ALL PASSENGERS (INCLUDING CHILDREN AND INFANTS) WILL BE REQUIRED A DOCUMENT IN THE COURSE OF VALIDITY (IDENTITY CARD OR, WHERE MANDATORY, PASSPORT). Otherwise, travelers may not be boarded. The driving license is not a valid document for expatriation. The names on travelers' documents must match those indicated on the booking confirmation. Ferriesonline.com will not be responsible for any refusal of boarding by the shipping company due to incorrect or invalid documentation.
PAYMENT CREDIT CARD If there is a difference in tariffs between the quoted price and the real price of a maximum of 5 Euros due to rounding or changes in taxes, the ticket will still be issued. ATTENTION: The amount relating to this order will be charged to your credit card only after verification of the actual availability of the requested service. Until that moment the order request cannot be considered a definitive confirmation of the reservation. Otherwise, no amount will be charged and you will be promptly informed of the variation / cancellation of the order (purchase defined as "offline"). CREDIT CARD PAYMENT CAN ONLY BE ACCEPTED IF THE CARD HOLDER MATCHES ONE OF THE PASSENGERS. OTHERWISE THE RESERVATION MUST BE COMPULSORY PAYMENT WITH A BANK TRANSFER. BANK TRANSFER If you wish to pay by bank transfer (bank transfer charges to be paid by the User), simply select the relevant item during the purchase phase and fill in all the required data. The automatic forwarding of the reservation request does not imply the automatic assignment of the seat which must be confirmed by one of our operators subject to availability. ATTENTION: In case of payment by bank transfer, the ticket will be sent ONLY after verification of credit on our current account. NO EXCEPTION WILL BE MADE. Under 4 days from the date of departure (7 days if there are weekends or public holidays), reservations can be made ONLY upon immediate payment. Depending on the selected shipping company and / or the date of departure, a link may be sent to personally charge the amount. Attention: click on the NEXT button in the final screen called "booking", you will be obliged to pay.
RATES / TIMES The costs of the tickets are the official ones issued by the shipping companies and calculated directly by the booking programs of the companies themselves. Ferriesonline.com as an agent cannot in any way increase the official rates of the companies, but applying a reservation fee for each route booked for management costs, and an administrative cost that varies according to the trend of costs incurred. The amount will be indicated on the travel summary page prior to payment. In your interest, Ferriesonline.com is authorized to apply the best available rate at the time the ticket is issued, even if the application of such particularly convenient rates would subsequently make it impossible to change and / or cancel the ticket. We also remind you that the shipping companies can make changes in rates at any time without notice. At the time of booking you will be reconfirmed or not. Any extra transport items attached to the vehicle (such as roof boxes, roof racks, racks) will be subject to additional charges. The reservation may require the passenger to travel by specific dates and times. Failure to comply with them could result in the Company refusing boarding and / or applying additional costs or canceling the booking. The Company may change departure times, check-in times, cancel departures or extend the duration of navigation due to weather and sea conditions, as specified in their terms and conditions. It could also use other ports of departure and / or arrival, as well as use alternative ships and modify services for operational or technical reasons. Ferriesonline.com will not be held responsible under any circumstances for any costs or inconvenience caused as a result of such changes by the Company.
TICKETS ISSUED USING VOUCHER The issuance of a new ticket with the use of VOUCHER obtained by way of reimbursement from a company will result in a charge of € 30.00 for booking fees in addition to administrative costs.
PETS The transport of animals is allowed only if communicated before the booking confirmation. It may incur an additional cost and impose different accommodations than those chosen. Transportation must comply with the legal requirements and conditions dictated by the Company regarding the necessary documents and travel authorizations, and is entirely under the responsibility of the User.
CHANGES AND CANCELLATIONS Any type of cancellation or variation CAN ONLY BE IN WRITING to our e-mail address support@ferriesonline.com, or by fax to 050754402, at least 48 hours before departure. THEREFORE WILL NOT BE CONSIDERED ANY REQUEST FOR CANCELLATION / MODIFICATION MADE BY TELEPHONE. Failure to comply with the above procedure will NOT give the right to a refund of the tickets. In the event of a request for cancellation / variation to be made during the closing time / day of our office, it must be communicated directly to the Shipping Company. The cancellation request presupposes the knowledge for acceptance of the regulations and conditions of transport both of the Shipping Company and of Ferriesonline.com: it will therefore be directly processed WITHOUT any further communication from us other than the confirmation of cancellation with the relative penalties that will be reduced. from the refund. The confirmed booking cannot be changed or cancelled nor the payment refunded, unless otherwise specified in the terms and conditions. In the event of a change (if required by the general conditions of the specific shipping companies), in addition to the penalties of the chosen company, an agency fee of Euro 40.00 + administrative costs equal to 2% - minimum Euro 6.00 will be charged. The cancellation of tickets already issued will be allowed ONLY if provided for by the general conditions of the specific shipping companies and will be subject, in addition to the penalties of the company itself, to the penalty of Ferriesonline.com equal to 15% of the cost of the ticket (minimum 20.00 Euro ). NEITHER AGENCY BOOKING RIGHTS, NOR ADMINISTRATIVE COSTS WILL BE REFUNDED, EVEN AFTER CHANGES TO THE TIME, DATE OR CANCELLATION OF THE DEPARTURE BY THE COMPANY. Special fare tickets may not be refundable. The User must take this into account when making the booking request and, if necessary, consult customer service to choose a rate with favorable conditions for obtaining a possible refund.
METHOD OF REFUND
CANCELLATION OF PAYMENT BY CREDIT CARD Following the communication by the Bank operators of the cancellation of the payment authorization, the recovery times of the credit card limit may vary according to the reference Circuit and are at the discretion of the Bank issuing the Card.
REFUNDS BY BANK TRANSFER In case of payment higher than the one detected compared to the actual cost of the reservation (including rights), the refund of the difference will be made only after the payment is credited to our current account, in a period of time that will not exceed 15 working days . In case of cancellation / change of booking, the refund will be made ONLY after the actual reimbursement of the Shipping Company to our agency, a period which may vary from company to company. REFUND PAYMENT WITH OTHER METHODS The repayment times vary according to the conditions set out in the individual contracts.
CANCELLATION COVERAGE It is possible to purchase a cancellation cover guarantee. Coverage must be selected and purchased at the same time as booking. It cannot be added later. It is not refundable, so it cannot be cancelled. The full conditions are available on the website. To open a claim, contact the service manager.
LIMITS AND LIABILITY Ferriesonline.com acts as an intermediary between the User and the Companies, therefore it does not assume any responsibility for the services offered by the Companies. In the event of our breach of our terms and conditions, we will be liable for loss or damage limited to the price of the booking fee paid to us for the ferry. Ferriesonline.com will not be responsible for the accuracy and correctness of the information provided by the Companies, including those relating to prices, timetables or availability. It will also not be responsible for any interruptions in the use of the booking site due to faults, repairs or maintenance of the site, nor for the delay or failure to fulfill its obligations due to uncontrollable events (force majeure, fires, floods, bad weather, explosions, wars, acts of terrorism, labor conflicts, or acts of central or local government or any other competent authority). Ferriesonline.com indemnifies itself from any responsibility in case of failure or partial receipt of the ticket (by fax or e-mail) due to causes not attributable to the same.
PROPERTY RIGHTS Ferriesonline.com is the owner of all intellectual property rights of the website (copyright, design rights, database and trademark rights) and of the material published on it. The User may not use any of these Rights without the express permission of Ferriesonline.com Reviews made after using our service may be made public and used on the Ferriesonline.com website for marketing and promotion purposes, as well as to improve the quality of our services.
PRIVACY AND COOKIES All information on the privacy and cookie policy can be consulted directly on the website and comply with current laws.
DISPUTE RESOLUTION If you have any complaints about the purchased services, please contact us by email in order to find an agreement. It is possible to use out-of-court conciliation to find a solution that is mutually satisfying, in an economical and fast way, using the mediation and conciliation service of the Pisa Chamber of Commerce. To start a mediation / conciliation, please contact the Customer Service or the Conciliation Office of the Pisa Chamber of Commerce by e-mail: conciliazione@pi.camcom.it
AFTER SALES ASSISTANCE In case of need, it will be possible to contact our call center by telephone at no. +44 2039208935 during opening hours. Alternatively, you can contact us by e-mail at support@ferriesonline.com, at Whatsapp number +39 3475641441, by sending a fax to 050 754402 or by consulting the FAQ section on our website where you can find the answer to various problems. All requests for assistance received by e-mail or fax outside of opening hours will be processed when the office reopens. For urgent cases, always contact the shipping company for which the ticket was purchased. Thanks and good surfing!

Date of last update: 06/11/2020